Refund Policy

A Cnname package is a digital product that is generated and delivered immediately after payment. Because the content is made for you on demand and cannot be returned, we cannot refund a change of mind after the files have been downloaded.

At the same time we do not want anyone to pay for something they never received. If the files never arrived, arrived broken, or you were charged twice, you get your money back.

We refund in full, within 14 days of purchase, in these situations:

• •You paid, but the files were never unlocked or delivered, and we could not fix it within 7 days of your report.
• •A delivered file is corrupted, unopenable or materially different from what the product page describes, and a replacement does not solve it.
• •You were charged twice for the same order, or charged an amount different from the price shown at checkout.
• •The payment was made without your authorisation (for example a stolen card).

• •You changed your mind after downloading the files.
• •You personally dislike the generated name. Naming is subjective; if the result missed the brief you gave us, contact us — we may offer one courtesy regeneration at our discretion.
• •The name is not accepted by a registry, employer or platform in your country. Choosing and legally registering a name is your decision, as explained in the Terms of Service.
• •Your bank or card issuer charged currency-conversion or cross-border fees. Those are charged by them and are outside our control.
• •Your account was closed because of a breach of the Terms of Service.

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, that right is lost once delivery starts with your express consent and acknowledgement that you thereby lose the right of withdrawal.

When you complete a purchase and start the download, you give that consent. If you have not started a download, you may withdraw within 14 days of purchase by emailing us, and we will refund you.

Email support@cnname.top with the subject “Refund request”, including:

• •the email address on your account, or the order ID;
• •the date of purchase and the amount;
• •what went wrong — a screenshot or the error message helps a lot.

We acknowledge within 2 business days and give you a decision within 5 business days. If we need more information to verify the order, we will tell you exactly what we need.

Approved refunds are issued through Dodo Payments, our Merchant of Record, back to the original payment method. Card refunds typically appear within 5–10 business days, depending on your bank; Dodo Payments processes the request under its own refund timelines.

Refunds are issued in the original currency. If exchange rates moved, the amount credited in your local currency may differ slightly, and bank fees charged by your institution are not refundable by us.

A chargeback is slow for you and costly for a small service like ours. Write to us first — almost every case is resolved faster by email. If a chargeback is filed without contacting us, we may suspend the account while Dodo Payments investigates, and we reserve the right to contest chargebacks we consider unfounded.

This policy describes our voluntary practice and does not limit any right you have under mandatory consumer law in your country of residence, including rights relating to faulty or undelivered digital content.

Refund questions: support@cnname.top.